Shipping policy

Shipping Policy

At Glowcut, we're committed to delivering every order as quickly and safely as possible. We know how exciting it is to receive your order, and we work hard with our fulfilment partners and international shipping carriers to ensure every parcel reaches you as efficiently as possible.

Order Processing

Orders are typically processed within 1 to 3 business days after being placed.

During periods of exceptionally high demand, promotional events, public holidays, or peak shopping seasons, processing times may extend slightly. Every order undergoes quality assurance checks before dispatch to ensure it meets our standards.

Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that tracking information may take 24 to 72 hours to begin updating after dispatch while parcels are scanned through courier and customs networks.

Estimated Delivery Times

While many orders arrive much sooner, the following delivery estimates should be used as a general guide only.

United States & Canada

  • Typical delivery: 7 to 15 business days

  • During customs or carrier delays: up to 4 weeks or longer

Australia & New Zealand

  • Typical delivery: 5 to 12 business days

  • During customs or carrier delays: up to 4 weeks or longer

United Kingdom & Europe

  • Typical delivery: 7 to 18 business days

  • During customs or carrier delays: up to 4 weeks or longer

Singapore, Malaysia, Philippines, Thailand, Indonesia & South East Asia

  • Typical delivery: 5 to 15 business days

  • During customs or carrier delays: up to 4 weeks or longer

Delivery estimates are not guaranteed and may vary depending on destination, local courier performance, customs inspections, weather events, public holidays, or other factors outside our control.

Current International Shipping Notice - April 2026

International Shipping Notice

Since April 2026, the ongoing conflict and heightened instability across parts of the Middle East have contributed to disruptions within global freight and logistics networks. Increased security measures, changes to major air cargo routes, reduced freight capacity, and enhanced customs inspections in multiple countries have affected the movement of many internationally shipped goods, including natural food-grade ingredients and wellness products.

As a result, some international shipments may experience longer than usual customs clearance and transit times. While most Glowcut orders continue to arrive within our estimated delivery windows, a small percentage of parcels, particularly those travelling to North America, Europe, Australia, and parts of South East Asia, may take 4 weeks or longer to be delivered.

Glowcut sources high quality natural ingredients through established international FMCG supply chains. Like many companies operating within the food, nutrition, and wellness industries, our products are subject to import inspections and regulatory clearance in destination countries. These inspections are conducted solely by customs and border authorities and are entirely outside our control.

We continue to work closely with our manufacturing, fulfilment, and logistics partners to minimise delays wherever possible. We sincerely appreciate your patience and understanding while international freight conditions remain subject to ongoing geopolitical and customs-related disruptions.

Natural Ingredient Supply Chain

Glowcut products are formulated using carefully selected natural ingredients sourced through internationally recognised food-grade supply chains.

Like many businesses operating within the global FMCG (Fast Moving Consumer Goods) industry, our products rely on internationally sourced botanical extracts, natural ingredients and raw materials that must comply with import and export regulations in multiple jurisdictions.

Occasionally, customs authorities may perform additional inspections on shipments containing food products, dietary supplements or naturally derived ingredients before allowing them to continue through the delivery network.

These inspections help ensure compliance with each country's import requirements and are not specific to Glowcut.

Customs & Import Delays

Every country maintains its own customs procedures.

From time to time, customs agencies may hold shipments for additional documentation, routine inspection, or security screening.

Unfortunately, Glowcut has no authority to expedite customs processing or influence release times once a parcel has entered government inspection.

Customers are responsible for complying with any local import regulations applicable within their country.

Where required by law, customers are also responsible for any applicable duties, taxes or customs fees assessed by their local customs authority.

Tracking Information

Once your order has been dispatched, you'll receive tracking details via email.

Please allow up to 72 hours for the first tracking scan to appear.

It is common for tracking updates to pause while parcels are:

  • awaiting export

  • travelling between countries

  • clearing customs

  • transferring between courier networks

  • awaiting arrival at the destination country's distribution centre

This does not necessarily indicate that a parcel has been lost.

Many international shipments will not receive daily tracking updates while travelling between countries.

Delayed Deliveries

If your parcel has not arrived within the estimated delivery timeframe, we recommend continuing to monitor your tracking information for updates.

International shipping occasionally experiences delays due to:

  • customs inspections

  • airline scheduling

  • weather disruptions

  • public holidays

  • increased freight volumes

  • courier operational delays

  • security inspections

  • government border processing

These events are unfortunately beyond the control of Glowcut and our fulfilment partners.

Lost Parcels

A shipment will generally only be considered lost after the relevant courier confirms that it cannot be located or after an appropriate investigation period has concluded.

If your parcel appears significantly delayed beyond the expected timeframe, please contact our support team and we'll gladly investigate with the shipping carrier on your behalf.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate at checkout.

Glowcut cannot accept responsibility for delays, failed deliveries or returned parcels resulting from incorrect or incomplete shipping information supplied by the customer.

Should a parcel be returned to us due to an incorrect address, additional shipping charges may apply before reshipment.

Multiple Shipments

Where an order contains multiple products, items may occasionally be dispatched separately depending on warehouse availability, stock allocation or shipping optimisation.

If this occurs, each shipment will receive its own tracking information.

Force Majeure

Glowcut shall not be held responsible for delays resulting from events beyond our reasonable control, including but not limited to natural disasters, severe weather, war, civil unrest, government action, international sanctions, carrier disruptions, customs inspections, pandemics, industrial action, transportation interruptions, or other unforeseen circumstances affecting domestic or international logistics networks.

Our Commitment

We understand that waiting for an order can be frustrating, particularly when delays occur outside normal expectations.

Our team monitors shipments closely and works proactively with our fulfilment partners and shipping carriers to resolve issues wherever possible.

While international logistics and customs processes remain outside our direct control, we remain committed to providing timely updates, responsive customer support, and ensuring every customer receives the highest level of service from the moment an order is placed until it safely arrives.